Terms of Sale

Orders + Payment 

All payments are to be made in U.S. dollars. Quotations are valid for 30 calendar days unless otherwise stated. Orders are confirmed upon receipt of deposit or full payment. Remaining balance must be received in full prior to shipment or collection. Due to the nature of material sourcing, Gray Gardens Plant Studio reserves the right to adjust pricing prior to deposit confirmation. Custom orders and made-to-order pieces are final sale and cannot be cancelled or changed once production has commenced.

Craft + Variation 

Each planter is hand-sculpted and produced in controlled batches. Subtle variations in tone, texture, air pockets, and surface character are inherent to the material and process. These qualities are not considered defects. Dimensions are approximate and may vary slightly due to the handmade nature of the work.

Production + Storage 

Upon completion, clients will be notified that their order is ready for shipment or collection. Orders not collected within 14 days of completion may be subject to storage fees.

Shipping + Delivery 

Shipping charges are estimates based on current carrier rates and are valid through the end of the month in which they are issued. Rates are subject to change without notice and may be adjusted at the time of shipment. Standard shipping is quoted as curbside delivery. White Glove service is available upon request and subject to additional charges. Shipping will be arranged to the delivery address listed on the invoice. Any request to change the delivery address, reroute, or reconsign a shipment after dispatch will result in carrier-imposed fees. Fees related to address changes, rerouting, reconsignment, storage, delays, or missed or refused deliveries are the responsibility of the client. All shipping and delivery dates are estimates. Gray Gardens Plant Studio is not responsible for carrier delays, weather interruptions, customs processing, or other events beyond our control.

Inspection + Claims 

All shipments must be inspected immediately upon delivery. Visible damage must be noted on the delivery receipt before signing. Signing without notation confirms acceptance in satisfactory condition. Claims for concealed damage must be submitted in writing within 48 hours of delivery and include photographs of exterior packaging, interior packaging, damaged item (four angles), and the shipping label. Failure to provide sufficient documentation, or to submit the claim within the 48-hour window, will result in denial of the claim and forfeiture of any eligibility for replacement or credit. Anything deemed eligible for refund will be issued as credit toward future purchases only.

Returns + Refusals 

Unauthorized returns will not be accepted. Refusal of shipment for reasons other than documented transit damage may result in return freight and restocking fees.